Your shopping cart is empty!
*Our free shipping policy does NOT include the overweight or oversized products listed below. The shipping costs listed next to these items will be added to your order.
We provide insurance for all shipments at no extra charge to ensure that your order arrives safely.
** Remote and difficult service areas are NOT eligible for free shipping. Orders for these locations will cost the actual price of shipment and may need extradelivery days. Customers who order from these locations will be called and informed of the cost of the actual shipment, and charged for these costs, by our customer service by either phone or email. Even if your order is displayed as qualifying for free shipping at check out, these costs can be added to your order if they are supposed to be shipped to a remote or difficult service area. Please refer to the online Canada Post form to check if your area is considered to be a remote and difficult location: https://www.canadapost.ca/tools/pg/prices/RCRZ-e-AIR.pdf
All orders areshipped via Canada Post Expedited Parcel, FedEx and UPS unless otherwiserequested by the customer.
Due to dimension limitations of Canada Post, 30 inches portable massage tables are only shipped by FedEx or UPS, which cannot be delivered to a P.Obox. Electric Tables are shipped by a private delivery company at flat rate $300. Shipping these items to some remote areas may however cost more than $300, in which case our representative will contact you before we charge additional cost
All shipping costs associated with customers’ orders that are not eligible for free shipping or for our flat rate policy are determined by Canada Post's server in real time. Occasionally, the shipping fee may be higher than the online order system’s calculation. If that is the case, we will contact you before charging the additional shipping costs.
International customers are responsible for duty taxes and for clearing customs.
Processing and delivery time
Orders are processed 24 to 48 hours before they are shipped out when products are in stock. Delivery time will take 1- 7 business days depending on your location in Canada. International orders will take 7-60 days depending on your country and on your chosen method of shipment.
Log in to our website .
Access your account profile by clicking the “Account” link at the top right of the screen.
Click “Order history” on the left sidebar.
The item you have ordered should appear in the list, along with a square icon with representing an eye. Click on this icon to view your order.
Click on the square red icon representing an arrow on the right side of the order summary to access the return form.
All defective items are fully refundable.
Non-returnable and non-exchangeable items
If your order has not yet been shipped out, you may cancel your order by phone, by email, or by fax. Your payment will be full amount refunded. Once your order has been shipped out, it can no longer be cancelled.